Water System

The State Department of Environment and Natural Resources announced the award of 36 grants totaling $66 million to local governments for drinking water improvements in March 2000.    The Town of Stokesdale qualified for a $3 million grant for construction a water system for the Town.  Plans and specifications were submitted to the State for approval  in  July, 2000.  Construction of the system began in fall of 2002. 

The initial system was completed in July, 2003.   The water system is available to limited areas of  the Town.


Now Accepting Debit/Credit Cards for Water Payments!  Visa, MasterCard, Discover.
ONLINE: stokesdalenc.govtportal.com (Type in website EXACTLY as shown. No "www" in front)
                        By TELEPHONE: 336-645-3308
                                    In Person: See Clerk
               *Easy to use system! You'll need your account number and Last Name on the account*

Please be advised, effective with October, 2017's water billing cycle, the Town's water rate will reflect the increase the City of Winston-Salem imposed on the Town's water purchases. Water rates will move to $6.49/per 1ooo gallons of usage, or an increase of $0.25/per thousand gallons used. Thank you.

Tap Fee Schedule                                                              Rev: 5/5/16

#1      ¾ Inch Meter      - Residential/Commercial Tap Fee -   $2757.00 + $270.00 Meter Fee + $75.00 + $750 Capacity Use Fee + $50.00 Water Deposit =  $3902.00*
                             
                                          
#2     ¾ Inch Meter -    Residential (Water Infrastructure by Developer – Existing Tap)
                                           $270 Meter Fee + $75 Install Meter Fee + $750 Capacity Use Fee + $50 Water Deposit = $1145.00 **


#3    1 Inch Meter  -     Tap Fee - $3572.00 + $496.00 Meter Fee + $75 Install Meter Fee + $1000.00 Capacity Use Fee  + $50 Water  Deposit = $5373.00    
                                                                                                                                               

#4     2 Inch Meter   -    Tap Fee - $6735.00 + $1650.00 2” Meter Fee + $150 Install Meter Fee + $1500.00 Capacity Use Fee  + $50 deposit = $10,085.00

For Meter sizes NOT listed, please email the Town of Stokesdale at stokesdale@stokesdale.org with your request.
Town of Stokesdale increases all other Parts and Labor margins by 50%.
 *Fees include the Yoke, Setter, Capacity Use Fee, and Meter for a residential/commercial location
** Capacity Use Fee includes Meter (Yoke and Setter installed by developer in new subdivision)
Special Note: Plan Review Fees for Extension of Water Lines + Inspection of New Infrastructure is $200 plus $1.00 per foot. 


The Above Definitions Broken Down Columnally
#1      Tap                                                            Cost                                                        Sale Price
¾” Residential/Commercial Tap                     $2507.00 (x10%)                                     $2757.00
Meter                                                                   $180.00 (x50%)                                       $270.00
Capacity Use Fee                                                                                                                  $750.00
Water Deposit                                                                                                                       $50.00
                                                                                                                              TOTAL:      $3902.00

#2      Tap                                                            Cost                                                         Sale Price
¾” Tap                                                                 (N/A - Existing)                              (N/A – Existing)
¾” Meter(Infrastructure Developer)              $180.00 (x50%)                                       $270.00
Meter  Installation                                              $50.00 (x50%)                                        $75.00
Capacity Use Fee                                                                                                                  $750.00
Water Deposit                                                                                                                       $50.00
                                                                                                                              TOTAL:      $1145.00

#3      Tap                                                            Cost                                                            Sale Price
1 “Tap                                                               $3002 (x25%)                                             $3752.00
Meter                                                                $331.00 (x 50%)                                        $496.00
Meter  Installation                                          $50.00 (x50%)                                           $75.00
Capacity Use Fee                                                                                                                  $1000.00
Water Deposit                                                                                                                       $50.00
                                                                                                                              TOTAL:      $5373.00

#4      Tap                                                            Cost                                                            Sale Price
2 Inch Tap                                                         $5388.00(x25%)                                       $6735.00
Meter                                                                $1100.00 (x50%)                                      $1650.00
Meter  Installation                                           $100.00 (x50%)                                        $150.00
Capacity Use Fee                                                                                                                  $1500.00
Water Deposit                                                                                                                       $50.00
                                                                                                                              TOTAL:      $10,085.00


FREQUENTLY ASKED QUESTIONS RELATED TO THE WATER SYSTEM
1) When are water meters read? They are read the 2nd Saturday of each month.
2)  How can I pay my water bill? You may write a check and send it via the postal service, or you may stop by Town Hall with it Mon - Friday from 09:00 - 5:00p.m. You may set up a draft with your banking instituation, or you may call or stop by Town Hall with a credit card. 336-643-4011
3) How do I know if I have a PLUMBING problem vs. Town Water Issue?
                                                If you've suddenly lost significant water pressure or have no pressure at all, it is a good idea to call one or two of your neighbors. If they have water, there's a good chance you have a plumbing issue. You may call Town Hall during routine business hours to report low volume pressure, and we'll help identify if the system is being flushed or if something has occurred, such as an auto accident resulting in ruptured lines. In the event of a true water emergency, like water gushing up from the ground, you activate 911 to activate the Fire Department to your home. *See further information below*
4) Where does the Town of Stokesdale get water? The Town purchases water from the City of Winston-Salem.

WATER SYSTEM FEE SCHEDULE

1. Amount of deposit required by renters: $175.  New Property Owners will be required to have a $50.00 deposit.  (refund deposit only/no interest paid)
    
2. A charge of $25 to set up each new account.  This will be applied to new rental customers as well as customers new to the system and will be reflected on FIRST water billing.

3. Water bills are due when rendered.   This notice will include a 1.5% late charge.  The late charge of 1.5% will be added when bills are due (20 days from date of billing).

4. A $20 returned check fee will be assessed for all returned checks and drafts.

5. Reconnect fee is $75.00. A written notice/reminder appears on each billing stating that water services can be terminated when accounts are 60 days past due.

6. Water Rate Schedule: $30.50 plus a fee of $6.24/1000 gallons for all water used with rates being reviewed monthly.

7. The water customer fee is $30.50/month for all citizens who have a meter box but have not made the connection to their house.

8. Billing will be done on a monthly basis. 

9.   All commercial (non-residential) facilities (buildings) are required to install a pressure reduction principle assembly BACKFLOW PREVENTOR.  All commercial customers will be charged $300.00 for an initial inspection of the backflow preventer when it is installed.  Some residential buildings may require a backflow preventer.  Please see Section 1.9 of Ordinance #54 for more information.

10. Bulk Water Sales: Hourly labor rate charged by contractor plus cost of water plus 15%.

-Revised 11/01/2016


For Water System Customer Inquiries such as billing questions, service connections, new taps etc. 
Contact  Stokesdale Town Hall 336-643-4011 and leave a message.
Your call will be returned on the next business day.

Town Water System Emergency (like water gushing up through the ground)
Call 911 To Activate the Fire Department -- They will guide you through the process